A：Our business hours are from 08:40 to 17:30 (GMT+8, Monday to Friday).

A：Sample development takes 7–10 working days. Bulk production takes 10–14 working days, depending on the actual situation.

A：Please provide your artwork and intended application. We will recommend suitable products based on our experience.

A：You may send us your fabric. We'll arrange washing test using our existing labels. If it passes, we can proceed with development.

A：We provide in-house wash test reports. If you require third-party reports such as SGS, additional charges will apply.

A：Yes. Depending on the style of products, mold fees, plate fees, or sampling charges may apply. We will inform you of the costs in advance.

A：Yes. We use raw materials from reputable manufacturers and can provide corresponding material test reports.

A： Yes, but we will charge an additional fee for drawing services. Providing original design file is recommended to avoid discrepancies.

A：We recommend proper storage in a cool, shaded place if the products are not used immediately. All products have a limited shelf life and are not intended for permanent storage.

A：We operate on FOB terms with full payment required before shipment. Shipping fees are borne by the customer. Our logistics partners include FedEx, DHL, and SF Express.

A：We include a 1% allowance for defects with each shipment. If you notice significant quality issues, please contact us immediately and we will arrange a replacement as soon as possible.